This privacy policy explains how we collect and process your personal data on the website https://medassistance.fr/
Please read it carefully.
Who is responsible for processing your personal data?
Personal data is processed by Med Assistance Tunisie, acting as data controller. As data controller, we are committed to protecting the privacy of users of the Site as regards personal data, in accordance with the data protection regulations in force.
What personal data do we collect about you?
We collect certain personal data provided directly by the User when entering their contact details (surname, first name, title, date of birth, email address, telephone number and any other information you wish to bring to our attention through the contact or quotation form available on every page of the site). Other data may be collected while the User browses the Site, in particular:
- the IP address;
- data relating to the User’s browsing activity (pages visited, etc.).
What we do with the information we collect.
We collect this information in order to provide users of the Med Assistance site with a better service.
- We use the IP address and browsing data in order to improve the service provided through the site. Only the data controller, “Med Assistance”, may use this data. This personal data allows us to follow your navigation on the site in order to assess your use of it, subsequently improve your experience on the site, and produce statistics relating to the site.
- We use your email address, first name and surname, subject to your consent to the use of such data, to send you newsletters about Med Assistance news.
- We use your email address, first name, surname and telephone number collected through our online form (quotation, contact, etc.) in order to respond to your request. We may also contact you to carry out surveys enabling us to continue improving the quality of our services. This contact may be made by email, telephone or other methods.
How long is your personal data kept?
We will keep your personal information only for as long as is strictly necessary for the purposes set out above, for a period of between 1 and 2 years.
Confidentiality of your personal data:
We pass your personal data on to third parties only in the following limited cases:
- transfer of your contact details to a third-party provider responsible for sending emails, bound by an obligation of confidentiality, in order to send you newsletters;
- hosting of your data with a hosting provider required to guarantee the confidentiality of the data;
Apart from these exceptions, no information you provide on the site will be disclosed outside Med Assistance and its partner surgeons, doctors and healthcare professionals without your explicit consent.
Your rights as a user:
In accordance with the General Data Protection Regulation (GDPR), you have the right to access, rectify, erase, restrict the processing of, object to and port your data. To exercise your rights, you may contact the data controller using the contact form: https://medassistance.fr/contact/. If you consider that your rights have not been respected, you may also lodge a complaint with the competent data protection authority. Finally, you may choose not to provide us with your personal information.
If you decide to use some of our services (such as the newsletter), we may ask for your explicit consent to process your personal data, and every User may withdraw their consent at any time, as follows:
- Newsletter: an unsubscribe link is included at the bottom of every newsletter;
- Cookies: cookie settings can be changed through your browser settings (explanation below).
Use of cookies on the Med Assistance site:
https://medassistance.fr/ uses cookies, which are text files stored on the hard drive of your computer or mobile device. Once you consent, the file is added and cookies help to provide a better user experience.
Cookies give us access to the following information:
- the IP address of your device (computer, Android identifier, Apple identifier, etc.),
- the type of operating system used by your device,
- the type and version of the browsing software used by your device (Microsoft Internet Explorer, Apple Safari, Mozilla Firefox, Google Chrome, etc.),
- the dates and times of connection to our website,
- the address of the referring web page,
- browsing data on the site, the pages visited, etc.
You can configure the management of cookies through the following links (depending on your browser):
- Firefox: https://support.mozilla.org/en-US/kb/cookies-information-websites-store-on-your-computer
- Chrome: https://support.google.com/chrome/answer/95647
- Safari: https://support.apple.com/en-gb/guide/safari/sfri11471/mac
- Edge: https://support.microsoft.com/en-us/microsoft-edge/delete-cookies-in-microsoft-edge-63947406-40ac-c3b8-57b9-2a946a29ae09
Audience measurement and analytics cookies:
The site uses Google Analytics, a web analytics service provided by Google Inc. (“Google”). Google Analytics uses analytics cookies which allow us to obtain anonymous statistics on visits to our site in order to optimise it and identify any malfunctions. If you do not wish our site to store cookies in your browser for audience measurement purposes, you may click on the following link, where you will find further information:
- Google Analytics cookies
https://tools.google.com/dlpage/gaoptout
Changes to this privacy and cookie policy:
The Med Assistance site reserves the right to amend and update this privacy policy in order to ensure that it complies with the regulations in force. Any changes take effect upon publication of such revisions. Users of the Med Assistance site will be informed on this page of the most recent change made to the site. We invite you to consult our Privacy Policy regularly in order to read the most recent version.
Acceptance of the privacy policy by the user:
By continuing to browse the Med Assistance site, the user confirms that they have read, understood and accepted the terms of this site’s privacy and cookie policy.
Data deletion request
If you wish to request the deletion of the personal data collected about you on our site, please go to this page: https://medassistance.fr/demande-de-suppression-de-donnees/
